Tivo has begun rolling out a new software update intended to fix some pixelation issues with the Verizon FiOs service. You can read about it on a post at Tivocommunity.
We just started rolling 11.0d to a random set of HD DVRs in the field last night. The main intent of this SW is to reduce pixelation for FiOS customers. Results have been extremely favorable. The changes made may even improve video quality with other providers as well.
This begins the CS Ramp evaluation of the SW and what’s effect on our call centers might be. I review all cases logged against these units for a couple of weeks before we deem it acceptible to send to all HD DVRs. Barring any unforeseen need to hold it back, it goes out to the entire population very quickly, so there is no need to for a priority list.
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